Customer Service

We are here to help before and after you order. Call us, email us or send a message, and a member of our team will get back to you.

Contact us

• Phone: (657) 384-3105
• Email: eudorajewelry.us@gmail.com
• Message: send us a message or chat with us on Facebook
• Locations: Palo Alto, CA 94306 and Garden Grove, CA 92843

Shipping & delivery

• Free shipping on orders $99+ or 2+ items.
• Orders ship within 5–7 business days with USPS. Customized orders can take up to 10 business days.
• We send you a tracking number when your order ships, so you can follow your order yourself.
• Every piece arrives in an elegant jewelry gift box with retail packaging.

Returns, refunds & warranty

• All jewelry is guaranteed authentic and true to size.
• Quality guaranteed or your money back. Refunds are processed within 5–7 business days.
• Lifetime warranty against manufacturing defects.
• 3 years of free re-service and polishing. To refinish your jewelry, call us or contact us.

If something is not right with your order, please contact us with your order number and we will work with you on a replacement or refund.

Payment

• We accept Visa, Mastercard, American Express and Discover.
• Card payments are processed securely by Authorize.Net over an encrypted connection.
• Your card is charged when your order is placed.

Your order

• Signed in? See every order and its status in My Orders.
• Checked out as a guest? Look up your order on Orders and Returns with your order number, billing last name and email.
• Tracking numbers can take 1–2 days to show in USPS tracking after your order ships.

Custom & personalized orders

Want a different metal, stone or your own design? Call us or contact us to order the style you want. Customized orders can take up to 10 business days to ship.