FAQ

Last updated: October 17, 2026

Answers to common questions about ordering, shipping, returns, payment and custom orders. If your question is not here, contact us and a member of our team will help.

Orders

How do I place an order?

Choose your piece on its product page, select any options, and add it to your cart. Then follow the checkout steps to complete your order.

Where can I see my order?

If you are signed in, you can see every order and its status in My Orders. If you checked out as a guest, look up your order on Orders and Returns with your order number, billing last name and email.

Shipping

Is shipping free?

Shipping is free on orders of $99 or more, or on orders with 2 or more items. See our Customer Service page for more about delivery.

How long will my order take to ship?

Orders ship within 5–7 business days with USPS. Customized orders can take up to 10 business days to ship.

Will I get a tracking number?

Yes. We send you a tracking number when your order ships. Tracking numbers can take 1–2 days to show in USPS tracking after your order ships.

My order has not arrived. What should I do?

Contact us with your order number and we will help you check on it.

Do you ship outside the United States?

Please contact us to ask whether we can ship to your location.

Returns & warranty

What if I am not happy with my jewelry?

Quality is guaranteed, or your money back. Refunds are processed within 5–7 business days. Read more on our Returns & Exchanges page.

Is there a warranty?

Yes. We offer a lifetime warranty against manufacturing defects.

How do I return an item?

Contact us before returning an item and we will guide you through the next steps. Our Terms of Service also apply to orders.

Payment

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover.

When will my card be charged?

Your card is charged when your order is placed.

Is my card information secure?

Card payments are processed securely by Authorize.Net over an encrypted connection. We do not keep your full card number or security code on our website.

Custom orders

Can I order a different metal, stone or my own design?

Yes. Call us or contact us to order the style you want. Customized orders can take up to 10 business days to ship.

Care

How do I have my jewelry refinished?

You get 3 years of free re-service and polishing. To refinish your jewelry, call us or contact us.