Returns & Exchanges

Last updated: October 17, 2026

If something is not right with your order, contact us with your order number. We will work with you on a replacement or a refund.

Our guarantee

• Quality guaranteed or your money back.
• Lifetime warranty against manufacturing defects.

Refunds

• Refunds are processed within 5–7 business days.

Warranty and re-service

• Lifetime warranty against manufacturing defects.
• 3 years of free re-service and polishing. To refinish your jewelry, call us or contact us.

Returns & exchanges

Contact us before returning an item and we will guide you through the next steps.

Shipping details are on our Customer Service page. The full terms that apply to orders are in our Terms of Service.

Contact us

• Phone: (657) 384-3105
• Email: eudorajewelry.us@gmail.com
• Message: send us a message
• Locations: Palo Alto, CA 94306 and Garden Grove, CA 92843